Grottobook.com Website ("the Website"). This Website is owned and operated by MYDATES LTD 15224878 ("grottobook.com"). Your access to the Website is subject to these terms of use, the Customer License, the grottobook.com Privacy Policy, and disclaimers of specific parts of the Website ("Terms of Use").

Your use of the Website constitutes your agreement to the Terms of Use. You can review the Terms of Use by following links labelled "Terms of Use" at various points within the Website.

Disclaimer and Limitation of Liability

The Trade Practices Act and similar State legislation in United Kingdom may confer rights and remedies on you in relation to the provision of grottobook and various services by grottobook.com, which cannot be excluded, restricted or modified ("Non-excludable Rights"). grottobook.com does not exclude any Non-excludable Rights, but does exclude all other conditions and warranties implied by custom, law or statute.

Except as provided for by the Non-excludable Rights:

  • This Website is provided by grottobook.com on an "as is" basis.
  • grottobook.com and its licensors make no representations or warranties of any kind, express or implied, as to the operation of, your access to or the results of your access to the Website (including any related or linked websites) or the correctness, accuracy, timeliness, completeness or reliability of the information, content, materials or products included on this Website.
  • To the full extent permissible by applicable law, grottobook.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
  • grottobook.com will not be liable for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, any information on the Website, whether or not caused by any negligent act or omission. If any law prohibits the exclusion of such liability, grottobook.com hereby limits its liability to the extent permitted by law, to the resupply of the said information.

Special Medical Disclaimer

Medicine is an ever-changing science. As new research and clinical experience broaden out knowledge, changes in treatment and drug therapy are required. In view of the possibility of human error or changes in medical sciences, neither grottobook.com nor its licensors warrant that the information contained in the grottobook content is in every respect accurate or complete, and they are not responsible for any errors or omissions or the results obtained from the use of such information. Users are encouraged to confirm the information contained in the grottobook content with other sources. For example, and in particular, users are advised to check the product information sheet included in the package of each drug they plan to administer to be certain that the information contained in the grottobook content is accurate and that changes have not been made in the recommended dose or in the contraindications for administration. This recommendation is particularly important in connection with new or infrequently used drugs.

Links to other sites

grottobook.com has not reviewed any of the websites which link to this Homepage or to which this Homepage links. grottobook.com is not responsible for the content of any other websites or pages linked to or linking to its. grottobook.com does not endorse or otherwise sponsor such links. Such links are provided solely for your convenience and information. Following links to any other websites or pages shall be at your own risk. These other websites or pages would have their own terms and conditions governing them. You should read these terms and conditions carefully before using other websites or pages. grottobook.com may receive payment for advertising displayed to you during the course of the use of the Website. grottobook.com may also receive payment for advertising links which you may choose to follow. By using the Website you authorise grottobook.com to collect such payments for its sole use and benefit.

Linking Policy and Trademark notice

grottobook.com is the registered owner of various business names and marks, including "grottobook.com" ("the Marks"), "grottobookEngine," "EBL." grottobook.com uses the various Marks in the course of providing products and services to its customers. grottobook.com has used and continues to use the Marks as trade marks outside United Kingdom and asserts its entitlement to do so to the exclusion of others. The Marks may not be used as trade marks or in connection with the supply of goods or services by any other person without prior permission in writing by grottobook.com. grottobook.com has developed strict guidelines as to the manner in which the Marks are to be used by authorised users.

You may only provide a link to this Website from a website provided that you link to the home page (//www.grottobook.com or //grottobook.com), and use as the linking text "grottobook.com the digital bookstore". To link in any other way, you must first obtain the permission of grottobook.com (support@grottobook.com).

Miscellaneous

This Website and any of the Terms of Use are governed by the laws of United Kingdom. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of United Kingdom. If any provisions in this Website or the Terms of Use are invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Website and Terms of Use which will continue in full force and effect.

Customer License

grottobook.com welcomes you as a valued customer. Because we want to make your shopping experience simple and as safe as possible, you are required to enter into a customer license with grottobook.com which explains what we promise to observe and what we require you to observe while using our services, including browsing our site.

We may change the customer license from time to time. If we do, we will post the new version on our site and we will email you at the last email address you have given us. Although any change will take place immediately it is posted on our site, we welcome your comments on any such changes.

What we promise to do

  • We promise to protect your privacy. Except if required by law, we promise not to divulge any information that you provide to us. We use the information we collect about you to process orders, including calculating the amount payable, and to otherwise communicate with you. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to our licensees. We promise that these statistics will include no personally identifying information.
  • We promise to support your purchase. In the unlikely event that you require assistance with any ebook purchase, we promise to provide you with assistance.
  • We promise to keep you informed of changes in products and services. We may add, delete or change some or all of our services at any time, including the manner in which those services are to be accessed. We will endeavour to keep you informed of these changes by publishing details on our website. While we will use our best endeavours, we do not guarantee that our service or products will be available at all times or in all locations.

What you promise to do

  • By using our services, including browsing our site, you promise to observe these principles.
  • You promise to respect copyright and otherwise observe the law. That is, you promise to not use the ebook that we have supplied other than on the terms (including this Customer License and our Terms of Website Use) upon which it was supplied to you.
  • You may view this Website and its contents using a web browser. You may make copies of portions of this Website solely for your own personal use (information, research or study) provided that you do not modify the copy from how it appears on the Website and that you include the copyright notice "Copyright © 2000-2022 MYDATES LTD 15224878 and contributors", and any other copyright notice which appears with the material you are copying, on the copy that you make.
  • Save for the foregoing, you promise not to reproduce, transmit, make available, adapt, modify, frame (by whatever means), link to, forward, create derivative works based upon, distribute, disseminate, sell, publish, sublicense, or in any way commingle the Content with other third party content, do any other act of copyright, or otherwise use any of the material on the site without first obtaining the written permission of grottobook.com (support@grottobook.com), or unless specifically permitted by the Copyright Act 1968 (Cth) or similar copyright legislation.
  • You promise to pay for our products and services. Joining grottobook.com is free. You are required to pay all applicable taxes.
  • You promise to provide us with accurate information.
  • You promise to keep any ebook in the form in which it was supplied to you. We may include other information (including information identifying the author, the copyright owner, or the terms upon which the ebook is supplied) to any ebook supplied to you. You promise not to circumvent any measures that we have taken to protect the rights in the ebook that we have supplied, including removing this information or otherwise facilitating an infringement of copyright.
  • You promise not to compromise the integrity of our software or systems. That is, you promise not to use any device, software or routine to interfere or attempt to interfere with the proper working of the grottobook.com Website or any of the software that we supply to you for the purposes of providing you with the ebook.
  • You promise not to take action of any kind against us in the event of our termination of this agreement, non-supply, or unfitness for purpose. That is, you release grottobook.com, its servants and agents ("us") from any liability if we terminate or suspend your entitlement to use our services. We will only do this if you fail to observe one of these principles. You release us from any liability if we fail to provide you with a service or a product within a reasonable period after you request it. You release us from any liability if the software that we provide to you is not suitable for your existing hardware or software. Some jurisdictions do not permit the disclaimer of implied warranties, in which case this disclaimer will not apply to you. You may have rights additional to this agreement and which vary from jurisdiction to jurisdiction.

Purchase process

To purchase the book you want, you need to add it to your cart, go to the checkout page, fill out your billing details. After that you will be redirected to the payment page protected by PCIDSS standards, where you need to enter your payment card details. After completion of payment, you will be redirected back to our website, where in your personal account in the section "Downloads" you will be able to download the purchased e-book.

One User Per Book

Our ebooks are sold under licence from book publishers. An important condition of the licence is that, when you buy the ebook from grottobook.com, it can only be used by one individual. Lending and sharing is not permitted.

It is not permitted to buy one copy of the ebook and then load it onto multiple devices for several people to use. Nor can you load a book onto a device and then pass the device on to multiple individuals one after another.

If you buy the ebook and give it to another person, it is theirs to keep for life. But they may not then lend or share it with another user.

If you want to provide, say, 20 copies of the ebook to 20 people, you will need to pay for 20 copies, and then distribute the ebooks to the 20 people. (We'll show you how.)

Expiry of Vouchers, Gift Certificates and Store Credits

If you receive a gift certificate, store credit of voucher ("Voucher") that can be redeemed in exchanged for ebooks, said Voucher will expire 24 months after the date of issue.

Purchase License

By purchasing from grottobook.com these items ("the Items"), entitled [shown on order page] I acknowledge that:

  • I am [customer name];
  • I have read the terms of the Customer License which I accepted on [date (being a date inserted by our systems and recorded in it)];
  • I have read the Terms of Use of the Website which I accepted on [date (being a date inserted by our systems and recorded in it)];
  • I am bound by the limitations on copying embedded in the reader software supplied with the Items; and
  • I further acknowledge that these limitations override (to the extent permitted by law) any right that I might have to use the Items under the copyright legislation in the country of use.

Refund Policy

An ebook you purchase from grottobook.com is eligible for return if we receive your request within seven days of the date of purchase, and you have read less than 10 per cent of the book. We will issue you a store credit, or process a full refund to your card.

If an ebook does not perform as described by us, you may return it at any time under these rules:

Return of eBook for no reason

You can do this within 7 days of purchase if you’ve read less than 10 per cent of the book. We’ll issue a store credit or refund.

Return of ebook for a valid reason

Up to 365 days

We will issue a store credit or process a refund, if possible. (If too much time has passed, your card issuer may not allow a refund. The window for processing refunds varies from one provider to another; it can be weeks or months. In such cases we will provide you a store credit.)

After a year

It is unlikely that we would do this. Whether or not we process a refund after such a long time is entirely at our discretion, and will be determined on the merits of the case. If we grant a refund in such a case it will only be in the form of a gift certificate that can be redeemed for purchases at www.grottobook.com.

What is a "valid reason" for returning an ebook?

We take a commonsense approach to refund requests. What constitutes a "valid reason" can change over time, along with changes in technology, and will be determined entirely at our discretion based on the circumstances. No correspondence will be entered into regarding such determination.

"I didn't enjoy the book" is not a valid reason.

Technical problems

"The ebook didn't meet my technical expectations" can be a valid reason for refund if the product falls short of its description. If an ebook you buy from us does not match its description in some respect, then we will process a full refund without hesitation.

Among other things, the description includes:

  • The ebook's file format(s)
  • Restrictions on copying, printing, sharing, etc, if any
  • Requirements for installing additional software or apps, if necessary
  • Supported reading devices and operating systems
  • Number of pages

The description displayed on each ebook's product page on grottobook.com constitutes our entire representation as to that product's characteristics and functionality.

Technology changes over time. We currently support over 20,000 different reading devices. If you find that an ebook you bought in the past does not suit your needs today because of changes in technology outside our control (for example, because you bought a new device that does not support our file formats, or because the manufacturer's firmware upgrade renders the ebook unusable on that particular device), you are not entitled to a refund.

Remember, every ebook offered for sale on grottobook.com can be read on any device that has a web browser.

Non-Technical Problems

There's a variety of real-world issues that can trigger a refund. Just contact our support team and they'll be glad to help. For example, if you bought an ebook for a course but then changed courses, or the instructor changed the recommended text, let us know and we'll fix that – provided you haven't read more than 10 per cent of the book.

Vouchers and Gift Certificates

Vouchers are sold on a firm sale, non-returnable basis. If you buy a batch of vouchers, you are not entitled to a refund for un-redeemed vouchers. This is because, having sold you a voucher or batch of vouchers for a specific title, we then pay the publisher(s) of the ebooks for the whole batch, on a firm sale, non-returnable basis.

You can return a gift certificate on the same terms as any ebook (as above), provided that the gift certificate has not been redeemed.

Abuse

These rules are really only designed to prevent abuse, which sometimes happens. We are reasonable, and are keen to help reasonable people who act reasonably.

We monitor returns and refund requests in order to prevent abuse. The ability to buy more ebooks from grottobook.com will be withdrawn if, in our sole judgment, we have reasonable grounds to believe the user is abusing the system.

When we process a refund for an ebook, we'll disable your access to the ebook (delete it from your online bookshelf).

Re-Downloading

If an ebook becomes corrupted or requires replacement during the normal course of use, you can re-download anytime from your grottobook.com account.